FAQ
Answers to our most frequently asked questions
Ordering:
Our role here at consideredART is to help you make the best decision when choosing which art or artist will best suit your needs.
If you fall in love with a piece we have but require additional information about the artwork or about the artist before making your decision, please get in touch.
We want to ensure you are happy with your purchase.
The artists featured here often have works displayed and made available for sale elsewhere including in exhibitions. However all works currently displayed on this website are available for sale exclusively through consideredART.
We have no strict policy on this. Some collections may only be available for limited periods. Our aim however, is to find a balance between limiting the number of works on display and keeping it fresh through regular rotation.
The aim of course is to match the art with buyers and find good homes for all our pieces.
We have found that on occasion our automated emails are being flagged as spam. We are addressing this issue. Please check the spam / junk folder in your email client prior to contacting us.
Shipping:
We offer $20 flat rate shipping within Australia for items under 5kg in weight and $35 for items between 5 > 10kg.
There is also free pick-up from Melbourne. Should you wish to arrange your own shipper, please choose this option. Due to the variable nature of artworks our flat-rate shipping may not always be a suitable option
Smaller items such as digital prints and photographic prints, are usually printed to order, then shipped directly to you, so it may take 2 – 3 business days before your order ready to ship. Delivery times vary depending on where you live and are usually between 1 – 9 business days from dispatch.
Larger items such as paintings on canvas may be deemed too fragile to be shipped above a certain size in which case, please get in touch so we can work with you to find an acceptable solution.
We are able to arrange international shipments in consultation with you. Cost and service will vary depending on where you live, what you’ve purchased and how quickly you want your art delivered.
Please contact us directly prior to putting through your purchase to discuss arrangements. This is particularly important at the moment as freight options are limited to many destinations due to covid19.
Care:
Limited edition prints are usually shipped directly from our printer in order to minimise handling
We recommend that you take your item directly to your framer in the same packaging it was shipped, so as to reduce the risk of damage that can be caused by unrolling and re-rolling the print.
The size and weight of our paintings can vary greatly due to materials used, as can fragility. Some items may not be possible to ship via our standard shipping methods, thereby leaving you the options of free local pickup or courier for deliveries in the Melbourne metro area, or using a specialist art shipper for deliveries further afield. In some cases there is also the option of rolling the canvas and the buyer having to arrange re-stretching.
If in doubt please ask us. We are here to make it easy for you.
Returns:
Unfortunately we are unable to offer refunds or accept artworks for return, so it is important you take the time to consider your decision. Please get in touch if you require any additional information to help you make the right choice.
All artwork is carefully inspected for faults and damage prior to packing.
We take the utmost care to ensure the item you purchased is packaged securely and appropriately for shipping to you.
Unfortunately sometimes accidents can happen en route. Should your item arrive having sustained damage in transit, please contact us immediately so that we can take appropriate action.